![]() ![]() Next steps: - We're reviewing the affected infrastructure to better understand how impact began, which will allow us to more quickly resolve or prevent similar impact in the future. Start time: Thursday, November 4, 2021, at 4:11 AM'UTC End time: Thursday, November 4, 2021, at 5:07 AM'UTC Root cause: A portion of service infrastructure was performing below acceptable thresholds, resulting in impact. ![]() Scope of impact: This issue could have potentially affected any of your users intermittently if they were routed through the affected infrastructure. We've restarted the affected infrastructure and confirmed via service telemetry that this has resolved impact. Final status: We've found that a portion of service infrastructure was performing below acceptable thresholds, resulting in impact. Users' devices wouldn't have been able to receive updated policies, compliance checks, and other scenarios related to device check ins. Users may have intermittently been unable to check in devices. Users may intermittently be unable to check in devices We've confirmed that the problem is no longer occurring, and we'll continue to monitor the service to ensure that the problem does not happen again. ![]() Final status: While we were in the process of analyzing system logs to isolate the source of the problem, system monitoring indicated that the service had returned to normal health. ![]()
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